PROFESSIONAL IT SUPPORT SERVICES
Having a reliable IT system is crucial for the day-to-day running of your business. Onetouch Digital will manage and maintain your key IT systems, leaving you to concentrate on your business. We provide a free IT audit to see how our services can help your business reduce IT downtime, increase efficiency and gain total peace of mind.
We offer a complete one-stop-shop IT management package inclusive of anti-virus, updates, monitoring, inventory control, license compliance, and root cause analysis of reactive issues.
Your Work Station
Anywhere > Any Time > Any Device
With you Onedesc you gain secure access to a familiar Microsoft Windows 10 Desktop where you can easily and securely access all your emails, files, applications (including Microsft Office ) and storage.
Onedesc is accessible from anywhere, anytime and on any device i.e PC, Mac, laptop, tablet or phone all you need is the internet. Onedesc is your starting point for digital transformation and Modern IT.
Proactive and Low Cost
Managed Support Services
Monitoring ensures that the ongoing performance of your devices are in line with your company's specific requirements. We use it to establish baselines, to progress towards targets, deliver alerts when business impacting devices or services stop working and to deliver transparent accountability with our customers on the health of their network. We can monitor any number of business critical processes and services. The number of configured devices and monitored components depends on the support package you choose.
02. Scheduled Maintenance
Scheduled maintenance refers to scheduled defragmentation, disk clean-ups, critical-system-services log review, cache clean-ups, monitoring maintenance (fixing issues prompted by monitoring). Regular maintenance is essential to ensure a stable, optimised environment, not only reducing interruption but maintaining performance and extending the life of the equipment, thus maximising the value of your investment.
03. Remote Support
General Helpdesk - Our engineers are on hand from 8:30am to 6pm (UK time - exclusive of Bank Holidays) to assist you with your IT related questions and issues. You can contact us via email, phone or web portal. Your dedicated support team includes both Level 1 and Level 2 engineers. We train and evaluate our engineers on their customer service ability. L1's possess the highest standards of industry certification available for desktop operating systems. L2's are further qualified, being fully certified for server, network device, and SaaS, PaaS, and IaaS circuit-vendor, liason. We track and log all issues and service requests in our process automation software and keep a record history to ensure a consistent result.
04. Onsite Support
Whether you require infrequent on-demand onsite visits or regular scheduled onsite visits, we can tailor a support package to suit your needs. Through our onsite management service we can ensure peace of mind, increased staff productivity and enhanced IT performance.
05. Concierge Services
We pride ourselves on delivering a personalised service, so you don't need to worry about chasing numbers and people! A dedicated account manager is allocated to you to provide you with an ongoing and direct point of contact, as well as a superior level of support.
Making the switch from traditional desktop to Onedesc is super easy. All you need to do is launch the program when you log on, and you will have immediate access to all of the tools and documents you need to do you work. All the computing power demands of your work comes from the cloud meaning you’ll experience fast performance on any device