Monitoring ensures that the ongoing performance of your devices are in line with your company's specific requirements. We use it to establish baselines, to progress towards targets, deliver alerts when business impacting devices or services stop working and to deliver transparent accountability with our customers on the health of their network. We can monitor any number of business critical processes and services. The number of configured devices and monitored components depends on the support package you choose.
Scheduled maintenance refers to scheduled defragmentation, disk clean-ups, critical-system-services log review, cache clean-ups, monitoring maintenance (fixing issues prompted by monitoring). Regular maintenance is essential to ensure a stable, optimised environment, not only reducing interruption but maintaining performance and extending the life of the equipment, thus maximising the value of your investment.
General Helpdesk - Our engineers are on hand from 8:30am to 6pm (UK time - exclusive of Bank Holidays) to assist you with your IT related questions and issues. You can contact us via email, phone or web portal. Your dedicated support team includes both Level 1 and Level 2 engineers. We train and evaluate our engineers on their customer service ability. L1's possess the highest standards of industry certification available for desktop operating systems. L2's are further qualified, being fully certified for server, network device, and SaaS, PaaS, and IaaS circuit-vendor, liason. We track and log all issues and service requests in our process automation software and keep a record history to ensure a consistent result.
Whether you require infrequent on-demand onsite visits or regular scheduled onsite visits, we can tailor a support package to suit your needs. Through our onsite management service we can ensure peace of mind, increased staff productivity and enhanced IT performance.
We pride ourselves on delivering a personalised service, so you don't need to worry about chasing numbers and people! A dedicated account manager is allocated to you to provide you with an ongoing and direct point of contact, as well as a superior level of support.